10 Ways to Build a Can-Do Culture in Your Business
Does your business have “drainers” – people whose negativity drains everyone else’s energy and drags your business down? Or, worse yet, are you a “drainer” yourself?“Nobody sets out to be a drainer,”...
View Article6 Customer Feedback Essentials for Small Business
Small business owners hear it all the time: To find out how your business is doing, including what people like or don’t like and what you need to adjust, ask customers for feedback. But your quest for...
View Article8 Ways to Deftly Handle Customer Complaints
When a small business receives a customer complaint it has two basic choices: Treat the complaining customer like a pain in the neck, or use the complaint as an opportunity to improve.Business owners...
View Article5 Ways to Make Service Part of Your Business DNA
Customer service expert Ron Kaufman has a radical notion that great service shouldn’t be as hard as it seems to be for so many businesses to deliver. “Service is everywhere,” says Kaufman, author of...
View Article10 Timeless Traits of Top Entrepreneurs
Startup entrepreneurs need a wide range of skills and traits to succeed. Some are industry-specific or tech-related and thus subject to frequent changes and updates. Others are more timeless – the...
View ArticleA Financial Statement Cheat Sheet for Business Owners
This is about financial statements. I’m sorry, but stay with me. Sure, social media would be a far sexier subject. But hey, if you ever file a tax return (and you’d better), need bank financing, angel...
View Article8 Places to Find Your own Free Business Mentor
No matter what type of business or startup you run, having a “mentor” to help guide you can increase your odds of success, big time. Having a wise, loyal advisor – especially one who’s “been-there,...
View ArticleWhy Google AuthorRank is a Game Changer
The arrival of Google AuthorRank, and its cousin Google Authorship, reorders the digital universe in a way that can send digital importance and social influence soaring for business owners,...
View Article4 Reasons to Ban the Yearend Bonus
Sure, nobody wants to be labeled a Scrooge. But if you’re among the roughly 50% of U.S. businesses (and shrinking) that still offer traditional yearend bonuses, it might be time to join the 21st...
View ArticleThe 10 Bookkeeping Basics You Can’t Ignore
Millions of business owners and startup entrepreneurs are masters at creating great products and services, building awesome teams and winning over customers. Many of them, however, would probably flunk...
View Article6 Lessons on Becoming a High Impact Business
Uncle Sam wanted to know: What kinds of companies are America’s true growth generators? Is it corporate giants like Apple, Amazon or GE? Is it startups? Is it relative newbies such as Facebook.After...
View ArticleHow to Hire Teens While Staying Sane and Legal
Soon, teenagers by the millions will be seeking summer jobs – the vast majority at small businesses coast to coast. An estimated 18 million U.S. teens will work this year, one of the highest totals in...
View Article8 Keys to Re-energizing Your Business
It’s a tough world out there. Customers are demanding more. Competition is keen – sometimes from unexpected places. Your business must work harder and smarter to improve profits. And on top of it all,...
View Article12 Tips for Naming a Business, Brand or Product
When it comes to finding a great name for a business, brand, product or service, it really comes down to this: A good name should make someone smile or nod, not scratch their head in confusion.But...
View Article4 Technology Keys to Guiltless Getaways
It’s an ongoing dilemma for millions of business owners: How to take vacations or other time off and still keep business on track. Not only do Americans take far fewer vacations than workers in other...
View Article5 Ways Business Owners Scare Their Employees
Whether you know it or not, being a business owner also requires being a leader – especially if you have employees. If you don’t display good leadership skills, you won’t get the most from your...
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